Terms of Service
These Terms of Use were last updated on 1 Spet 2008
The following Terms and conditions of Service contain the terms and conditions that govern your use of the Alannow.com Service. These Terms of Service describe your rights and responsibilities. Alannow.com Services are provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account. Use of the Alannow.com web site service constitutes acceptance of these Terms of Service. Please read them carefully.
After clicked the "Submit" button and completed the registration process, you are stating that you are eligible for an account and you agree to be bound by all of these terms and conditions of the service ("TOS").
Alannow.com reserves the right to add, delete and/or modify any of the terms and conditions contained in this terms and conditions of service, at any time and in its sole discretion, by posting a change notice or a new agreement on the Alannow.com Web Site. If any modification is unacceptable to you, you can only choose not to use the Alannow.com website and service. Your continued use of the Alannow.com web site will constitute binding acceptance of the changes of the Terms and Conditions of Service.
In order for Alannow.com to quickly, efficiently and professionally serve our customers needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be confirmed to you within minutes and responded to within 24 hours or less as long as your order number or the word "Alannow.com" is placed in the subject line of your email, and it is sent to contact ONLY. Please DO NOT send emails to any other Alannow.com email address (unless you are requested) since it will be discarded as SPAM.
- The Customer guarantees, warrants, and certifies that it does not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another. The Customer further guarantees, warrants, and certifies that to its knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any trademark, trade name service mark, copyright formerly or currently used by the Customer in connection with the services rendered by the Company. The Customer shall indemnify, defend, and hold harmless the Company from and against any and all liabilities, costs or expenses which the Company might incur arising from or relating to the Customer's infringement upon, or unlawful, wrongful, or improper use of a trademark, trade name, service mark, or copyright owned or claimed by another.
- Furthermore, the Alannow.com shall not be liable for any injury or damage to any person or property whatsoever by reason of, or in any manner growing out of, the Customer's infringement upon, unlawful, wrongful, or improper use of a trademark, trade name, service mark, copyright, owned or claimed by another.
- Alannow.com reserves the right to decide in its sole discretion whether to reproduce images presented to it in connection with its business as well as the sole discretion to deny the customer the ability to utilize Alannow.com website for the sale of their goods.
- Customer certifies that he is over the legal age 18 and has the ability to enter into any and all transactions on Alannow.com website.
- Due to the customized nature of all products sold on our website, cancellations will not be honored once an order has entered production. All orders are to be fully paid for at the time of production.
- Based on the advice of Alannow.com production team, alterations to certain aspects of your custom product order such as the merchandise brand, size, color, print process used, print size, print color etc., may be required due to limitations caused by available product, available production materials, production equipment capabilities, as well as limitations caused by the quality or type of your submitted design. In this instance you agree that Alannow.com will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Alannow.com may re-request that you accept a production alteration one additional time if an alternative method to produce your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.
- RETURNS/CANCELLATIONS
(7a) Alannow.com produces each and every customer order on a personalized basis which allows us to customize the product as well as to offer literally millions of design choices. For this reason Alannow.com is unable to accept returns or exchanges of product due to a customers desire to the change the size, style, color, art or design of the product that they ordered.
Alannow.com responsibility is to duplicate, to the best of our ability, designs which are submitted even though the design image may be low resolution or may be defective in some way. Alannow.com will imprint designs exactly as it is received from the customer and, we does not accept written requests to alter the design which is submitted with the order. Alannow.com is not responsible for and does not accept returns or exchanges due to the designs "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product. Products may not be returned if it has been washed or worn.
(7b) CARE
Alannow.com is not responsible for fading or other damage which are caused during improper washing or care. The proper care instructions are clearly posted at Alannow.com , you can find it out easily in the help section.
(7c) SIZING
Our product is sized exactly to industry standards. Alannow.com provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.
(7d) REFUNDS
Alannow.com does not provide cash refunds for product which has been shown to be defective. Alannow.com strict policy is to repair or to re-do all truly defective product and to re-ship it back to the customer at Alannow.com expense.
(7e) RETURN AUTHORIZATION NUMBER
Alannow.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to Contact Us. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by Alannow.com within 30 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Has product been washed or worn? Is the product potentially wearable/usable or a complete loss to you? The email must contain the customers order number in the subject line.
Alannow.com customer service teams will reply within 72 hours with either further questions or with an Return Authorization number and a return shipping address. All returns must be clearly marked with this number.
Once the product is returned to Alannow.com via standard, tracked USPS mail (Alannow.com is not responsible for lost returns that are not tracked), Alannow.com Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of Alannow.com.
(7f) CANCELLATIONS
Due to the unique nature of all custom made orders (any designs, images, logos, characters or >special merchandise which is used) they cannot be cancelled.
- ORDER PRODUCTION
Production of orders including orders from the continental United States (U.S.), as well as worldwide orders (INTL.)
The production period for custom imprinted product is 1-2 business days or less. On the rare occasion that a product style, color or size is on back order, production time may be extended by a maximum of 5 business days. Orders produced within this reasonable, stated period are not returnable or refundable since customized product is not re-stockable. Once production is completed your order will be shipped immediately.
- ORDER SHIPPING
Once we received your order, it takes 1-2 business days for production, and the shipping time take about 8-12 business days for shipment arrival, including USA, Canada, European countries and other countries. If you still don't get the shipment after 15 business days, please allow it extra several days, sometimes, shipping delays may be incurred due to increased security processing with international customs.
Alannow.com utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by Alannow.com. We do not currently offer overnight shipping on a local or worldwide basis. Shipping is available to all countries. Alannow.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.
- SHIPPING CREDIT
A SHIPPING CREDIT is a product credit which may be applied towards the shipping portion of any FUTURE product purchase during the 6 months which follows its issuance. This credit may only be utilized for one future purchase and cannot be applied towards the product portion of your future order.
- ORDER TRACKING
To track your order simply email Contact Us with your inquiry and our shipping department will respond in less than 24 hours via email with your order status. You must include your order number in the subject line of your email inquiry.
- Termination
Alannow.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that Alannow.com, in its sole discretion, believes is in violation of any applicable law or is harmful to Alannow.com or a third party.
- Modification of Terms
These Terms of Use may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.
- Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use.
免責聲明
1.同意接受條款
歡迎您使用 Alannow 提供的服務 (下稱"服務")。以下是Alannow 服務條款(下稱"條款"),我們按照條款的規定,為您提供這項服務。Alannow保留對這些條款經常進行更改的權利而無需特意通知您。修訂的服務條款將於公告當日起即時生效,並取代舊有的條款。請定期遊覽本網站以便了解所有的變更。在使用本網站之服務前,請仔細閱讀下列條款。如違反了任何一項條款,都有可能導致我們終止向您提供的服務。
2.您的提交物
根據這些條款,您不可使用此"服務"寄、收下列任何資料﹕
- 任何威脅性的、宗教、猥褻、色情的或污穢的資料,或者任何其他根據相關法律可能導致任何民事或刑事責任的資料﹔
- 任何可能侵犯私權、名譽權或版權的資料,未經這權力所有者,以及資料上所展示的人(或在適用情況下,他們的父母或合法監護人)的同意﹔
- 來自匿名或錯誤地址的任何資料。
Alannow是一個提供個人化圖文集及其相關的服務網站,只會替用戶暫時儲存或保留上載之影像檔案,用戶需自行保留影像檔案的原檔。於任何情況下,我們均不會保證用戶提交之影像不會被刪除或中斷服務。
由於 Alannow不會及不能覆查所有的提交物,因而對它們的內容不負責﹔對於其認為譭謗的、破壞名譽的、猥褻的或違反版權或商標法或由於其他原因而不可接受的資料, Alannow 保留由其自行斟酌確定進行刪除、更改或編輯的權利。
Alannow 對任何提交物的內容均不負責。
3.同意接受條款
您的 Alannow 帳戶供您個人用於非商業用途。
我們會以下列原因用到您的帳戶﹕
- 如果必要,在您忘記密碼時提醒您﹔我們會在您的要求下發一封電子郵件到您的電郵地址﹔
- 保持我們向您提供的服務,並開發創新而有用的功能和服務﹔
- 遵照法院命令、傳票、投訴或政府機關的合法要求。
- 申請Alannow帳戶費用全免。
4. 取消服務、終止帳戶
任何尚未正式啟動之臨時帳戶(即用戶尚未辦妥核實電郵之程序),若於開戶後15天內仍未辦妥核實電郵之程序, Alannow保留取消或刪除該帳戶內用戶曾提交之個人資料而恕不另行通知。
5.受版權保護的資料和軟件
我們所提供的所有信息、內容、軟件和資料均受到版權和其他相關法律的保護。沒有版權所有者的事先書面同意,您不能複製或發佈這些資料。這些資料僅可用於私人及非商業用途,條件是您不能修改這些資料,或者刪除這些資料所包含的任何版權或其他專有權利注意事項。
6. 隱私權政策
在建立 Alannow帳戶時,您需要提供一些個人資料,如姓名、電郵地址等。我們按"私隱政策"的規定保護和使用這些信息。
7. 保障
您同意賠償、維護和保持以下各方免受所有損失、費用、損害和成本:Alannow、Alannow的負責人、主管、僱員、代理、許可者、供應商和服務的任何第三方信息提供者,包括因違背任何條款或任何與您的帳戶(包括疏忽或不正當行為)相關的活動(由您或任何其他以您的帳戶使用本服務的人)而產生的合理律師費。
8. 本地使用
在您使用本服務提供的任何產品時,您有責任遵守當地所有法律,並要遵守香港特別行政區的法律和規定。
9. 付款
客戶可用PayPal、VISA/ MASTER信用卡或銀行(BOC, HSBC)入帳付款。我們可於任何時間變更Alannow網上購物的付款方式﹔此等改變會於網站上作出通知。
10. 取消購物單
在確認購物單後,閣下不得取消訂購或變更購貨單內容。購物單一經確認,恕不退款。
12. 貨品交收
如發現貨品收到時已損壞、缺頁、封面或特別處理錯誤, 請先電郵至info@alannow.com與我們的客戶服務員聯絡登記個案,並於收件後7天內將貨品歸還本公司,本公司會安排重新印製同一貨品。請注意,由於本公司所有產品是個人化的商品,本公司一律不設退款行動。
13. 賠償條款
根據上列條款12 - 貨品交收,所有貨品如有以上列明之損毀才可獲安排重新印製貨品。所有訂單都不設退款安排。
14. 責任限制
在適用法律的最大允許範圍內,任何情況下 Alannow均不對下列事項負責﹕ 由於無法使用此網站或服務、對本網站或其服務的任何更改,或者未經授權使用或更改您的資料傳送或數據而造成的任何間接的、偶然的、特殊的或後果性損害,包括(但不限於)利潤損失、使用、數據或其他無形資產的損害,(即使我們已被告知有可能會招致這樣的損害)。一些司法管轄區域不允許限制或排除偶然的、後果性的或其他類型的損害產生,所以上述一些限制可能對您不適用。
15. 免責聲明
通過Alannow的網站所獲得的內容和/或資料,是在"可能"和"可用"的基礎上提供的,並無任何明確或暗示的保證。
在適用法律的最大允許範圍內, Alannow 明確拒絕所有保證和任何明確或暗示的條件,包括(但不限於)暗示的銷售性保證、適合於特定用途以及無侵害性的保證。我們不保證其網站或服務不會被中斷、準時、保密、出錯,或者沒有其他有害成份。
我們 不對下列事項作出任何保證﹕ 任何軟件、貨物、服務、推銷,或通過 本網站或其建議購買、使用或獲得的任何軟件、貨物、服務的交付。
16. 其他規定
我們可在不通知您的情況下指定我們的以下權利和責任。通過本網站購買的物品均遵照裝運合同發貨。意思是一旦我們將這些物品交付到承運人,物品的損失風險和權利將轉移給您。
如果本協議的任何部份變為無效或無法實施,則該部份條文將由與其意圖最接近的、有效的以及能實施的條文所取代,其餘條款將繼續有效。 這些條款組成您與Alannow就此服務達成的全部協議,並取代與此服務相關的所有其他書面或口頭的意見交流。
私隱條例
1. Alannow的會員帳戶
在登記成為Alannow會員時,您必須要建立一個受保護的密碼來處理所有有關網上買賣的服務。我們亦假設只有您本人才知道及可以使用於在我們網站所註冊的帳戶登入名稱及其密碼,因此切勿向第三者透露您的帳戶及其密碼。您須承擔因帳戶被擅用所引至的一切帳項。
2. 您要向我們提供的資料
為了建立您專用的 Alannow帳戶,在註冊時,您必須要提供一些個人資料﹕
- -姓名
- -電郵地址
- -登入密碼
- -電話號碼
- -住址
3. 系統會產生一組核實號碼,以電子郵件送到您提供的電郵地址內,請依從指示核實您的 Alannow帳戶。日後,您可自行把密碼作出更改。在更改密碼時,該密碼必須符合下列條件﹕
- 在 6 到 10 個字元之間
- 包括數字和字母
- 不包含符號
4. 在您訂購我們的產品時,我們還需要﹕
- 郵寄地址
- 電話號碼
Alannow是網站上所購產品的發貨人。我們僅在您為下列訂單輸入信用卡(如果您選擇讓我們這樣做的話)資料時將其保存。
5. 更改您的資料
若需更新個人資料,只需從主頁登入到您的帳戶上即可。您可以隨時更改Alannow 網站內的個人資料。
6. 規則的合法例外情況
只有在我們認為法律要求時,或者為保護您或我們的權利或財產時,我們才會與相應的執法機關討論客戶資料(即使您可能已向我們發送電子郵件表明不可共享您的資料)。該信息有必要用於確認、聯絡任何試圖給另一方的權利或財產帶來損害的人,或對其提起訴訟。
7. 保護您的資料
www.alannow.com使用最好的方法來保護您的資料和私隱權。在網站要求您提出密碼或信用卡號碼資料時,我們使用SSL(Secure Sockets Layer網絡安全協定)以保護該資料,於網路流通時的安全性,確保您所輸入的一切資料百份百安全。
8. 將客戶的一般資料提供給其他公司使用
對於我們整體客戶的一般資料, Alannow 可與廣告商、商業夥伴、贊助商和其他第三方共同分享。我們使用此數據來制定基於您的需求的服務和內容﹔而且使用此數據無法辨別單個客戶。